BwebwerikiNET Limited (BNL)
Grievance Redress Mechanism (GRM)
Iai baika kona n riki ke n teberake mani kakamwakuri ake a irekereke ma waakinan te EMCS ike e na kona ni karika te tangitang ke te aki rau n nano man kabwakana ibukin te katiteuanaaki, te ikakaokoroaki, ao totokoan waaki ni kamangaongao.
Te Grievance Redress Mechanism (GRM) bon te anga ibukia aomata ake a kakoaua ba a rootaki n te karikirake aio a kona ni katerei aia itera ao aki rau n nano ba aonga n tobwaaki n te aro ae tawe, aki tabeitera, kiraati ao n te aro ae mano.
Mwaneka ibukin kakaean te rau n nano - Grievance Redress Process
Ngkana e aki rau nanon te aomata ma waakinan te karikirake, iai inaomataia ni karinii tangitangiia rinanon kawai ni baaronga aika katereaki inano:
Mwaneka 1: Te aomata e boni konaa n roko n rabatana n nikira tangitangina, karokoa tangitangina n te tareboon, te koroboki n te tareboon, te meeri, website ke te meeri (uota/karokoa aki raun nanona n te aro ae e na aki kinaaki ngkana anne ae tangiria) nakon te EMCS Project Coordination Unit (PCU) te tia reitaki ibukin te karikirake n te aba.
Mwaneka 2: N rokon te tangitang ao e rinanoia te tia reitaki ibukin te aba ba tao e irekereke ma EMCS, ao ni katinea ba e irekereke ma te otabwanin ke aroia aomata. Tangitang ake aki irekereke ma EMCS ana kanakoaki nakon mwaangan te Tautaeka are tabena n ruamwiina ngkana e riai.
Mwaneka 3: Te PCU te tia reitaki ibukin te aba e na kakaea angan tokin tangitang/baika riki n te tai ae waekoa. Ngkana e tobwaaki-tau te kanganga ao e na karaoaki waaki ni katamaroa ike e na manga karinaki aio ao n ribootinaki nakon te PCU manatia ibukin te karikirake.
Mwaneka 4: Ngkana e aki rau nanon te tia tangitang, te tia reitaki man te aba e na karokoa aio nakon te (PCU) manatia n te karikirake. Te waaki ni katamaroa e na kaokaki nakon te tia tangitang ibukin te boraraoi.
Mwaneka 5: Ngkana e bon tiku n aki tobwaaki te tangitang, ke n aki rau nanon te tia tangitang ma mwin rinanoan tangina, te PCU manatia n te karikirake e na karokoa taekana nakon te komete n tararua n te EMCS
Mwaneka 6: N reken te boraraoi ni katamaroa e a tia ni karaoaki, te PCU manatia n te karikirake e na kaongoa te tia tang/aki rau n nano n te koroboki
Mwaneka 7: ngkana e teimatoa n aki tobwaaki te tangitang, ke ngkana e teimatoa n aki rau nanon te tia tang ma are baireia te komete n tararua, te tia tang e kona ni uota aki raun nanona rinanon te tua ke te rabata are tabe ma te bowi. E na iraki ana moti te bowi
Project Issues Grievance Key Contacts:
PCU Country Focal Point (Kiribati)
Email: ceo@bnl.com.ki
PCU Country Focal Point (FSM)
Email: gsegal@fsmcable.com
PCU Country Focal Point (Nauru)
Email: jjjjudit4@gmail.com